Help & Support

info@collectorzone.co.nz Please also use this email for any faulty products or problems with your purchases, See T&C for more information.

website@collectorzone.co.nz Please note: this email is for queries about orders and to request click and collect pickup times, if you would like to request a refund or tell us about a faulty product please use info@collectorzone.co.nz

kylee@collectorzone.co.nz Our customers are important to us, so if you are not completely happy with anything at all please email us, we'd love to make things right.

Collector Zone reserves the right to change information contained in these terms and conditions without prior notice, to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons e.g. to comply with NZ law. Collector Zone will inform customers of any price, product, or T&C changes as soon as reasonably possible. These terms and conditions are available on the Collector Zone website and on request. Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@collectorzone.co.nz. Delivery Times Click & Collect -On checkout you can chose to pickup in store by selecting the click and collect option. Click and collect orders will be available the day after purchase, you can request your order sooner by sending an email to webstore@collectorzone.co.nz specifying in the subject line that it is a Click and Collect Order. The body of the email must include the following information: -Order number. -Item name. -Details on day and time you’d like to pick up. Shipping and Postage -Collector Zone uses NZ Post to deliver your order, all products and carefully packaged and wrapped in bubble wrap for safety. Standard shipping is 2 business days, but in some cases, you should allow up to 3 business days from the purchase date. Rural Delivery please allow an extra 5 business days from the purchase date. You will be notified via email when your order is ready for collection or has shipped. Safe And Secure Payments - Credit & Debit Cards We know that online payments need to be processed with care, that is why we use one of the worlds most secure online payment platform Stripe. Afterpay is available instore and online, Afterpay offers one transparent solution to shoppers with no credit checks, no interest, no hidden fees, and no catch and gives shoppers the confidence of knowing where their money is going versus worrying about where it went. Loyalty Points /Spending -Collector Zone encourages customers to become loyalty customers and offer loyalty points on sign up and on all purchases. Loyalty points can be used as a payment option at the time of making a purchase* and your loyalty points balance will show on your receipt. In Store vs Online - If you have a Loyalty points these can only be used in store. Expiry - Our Loyalty points do not expire. Balance Enquires- Please get in contact with us if you wish to know how much loyalty points you have accumulated. *Loyalty points cannot be used to purchase American candy Exchange and refund policy - Collector Zone is not required to give a refund if you change your mind about a purchase – So please choose carefully. Collector Zone will however allow you to exchange items bought*, for product of equal value (or store credit) within 7 days of purchase, only if the item exchanged is unopened, in original condition and must be accompanied by proof of purchase. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. Consumer Protection helpline 0508 426 678 http://www.consumerprotection.govt.nz *Exclusions – Gift Cards. Trading Card Games. Manga. Food Items. *Conditions –All freights costs for any exchanges are at the customer’s expense, e.g. there is no refund or exchange on shipping costs. Partial and total REFUNDS (change of mind) Returns, both partial and total, related to orders placed with Collector Zone must be communicated within a period of no more than 7 days. To do so, you need to send an email to info@collectorzone.co.nz specifying in the subject line that it is a RETURN. The body of the email must include the following information: -Order number. -Item reference. -An explanation for the reason for the return. To ensure that the return is handled correctly, we recommend that you include a photograph of the item with a high enough resolution to verify its condition and support the reason for the return. Collector Zone will not accept any product return that has not been previously confirmed by our customer support team. To return the requested item, you must keep the packaging and any accessories that came with the product in perfect condition. When the item arrives at Collector Zone we will check it to ensure that it has arrived in the same conditions in which it was sent If the item is not damaged or defective in any way and the return is accepted and store credit will be applied to the customer’s account, the costs of sending the item to Collector Zone will be paid by the customer. In the event of any damage, Collector Zone will assess the option of a partial refund of the amount of the item in question and discuss the options with the customer. FAULTY PRODUCT or ISSUES related to product defects Customers must notify us of any incidents within a maximum of 7 days from the receipt of their order. To do so, you need to send an email to info@collectorzone.co.nz specifying in the subject line that it is a Faulty Product. The body of the email must include the following information: -Order number. -Item reference. -An explanation of the problem or the reason for the return. To ensure that the return is handled correctly, we recommend that you include a photograph of the item with a high enough resolution to verify its condition and support the reason for the return. In the event of an incident involving damaged items, the pictures MUST clearly show the damage to the product and pictures of the shipping box(es) must be attached, where you can see both the shipping label and every side of the box. If you notice any damage to the packaging or tampering with the seal when you receive your order, you must note it on the carrier's delivery note to make it easier to process the request. Collector Zone will follow its obligations under the consumer guarantees act and either replace your item or refund the cost of your item. To return the requested item, you must keep the packaging and any accessories that came with the product and return all damaged or faulty items along with their boxes and any accessories, the costs of sending the item to Collector Zone will be paid by the customer. If we confirm that the item is defective or damaged Collector Zone will be responsible for the shipping costs and handling of the replacement of the item. Collector Zone reserves the right to offer alternative compensation in the event of defective items. WHAT DOES DAMAGE, FLAW OR DEFECT OF AN ITEM MEAN? An item is damaged or flawed when it has dents, scratches, cracks or breakage that are visible and compromise the original value or structure of the item. An item is defective when it does not match the product purchased, either because a different product was sent or because it is clearly defective (broken internal parts, parts that do not match what was purchased, missing parts, etc.). Collector Zone reserves the right to privately assess the flaws, damages or defects that customers report to offer alternatives to a possible return. DAMAGED, DEFECTIVE OR FLAWED FUNKO ITEMS Funko products are a special case that requires special handling. Due to their original manufacturing and packaging process, minor paint alterations, missing or different labels from those shown in the photo of the item, changes in the colours or design of the box, minor defects on the figure or packaging, small stains, minor curvatures, scratches or tears on the outer packaging are NOT considered damages, defects or flaws. NO claims or complaints will be accepted for poor packaging or minor paint flaws on any Funko branded item. DAMAGED, DEFECTIVE OR FLAWED TRADING CARD GAMES When it comes to trading card games (TCG), no complaints or incidents related to the condition of the packaging will be accepted. Privacy Policy Personal Information By using our website, you hereby give permission and agree to the terms of our Privacy Policy. Information we collect: • Navigation data of the website user: the anonymous navigation data to examine and ensure the technical operation and performance of our website. Purpose: as a website user, your anonymous navigation data is collected in order to monitor the technical performance of the website. This data is necessary to ensure proper navigation through the site and the successful availability of its features. • Data provided by the user: the data provided by you are mainly functional to the identification of your person and necessary for the correct management of your purchases or requests e.g. Name, Surname, Address, Phone Number, Email address. Purpose: collection of your voluntarily provided data, in order to handle all orders and delivery requests received through the website, also to handle email communication in order to deliver customer service as requested. Data retention In accordance with the applicable legislation and with this policy, your data will be stored for a period of time allowed and not longer than that required to fulfill the purposes for which they are processed and for the time necessary to carry out the service and provide you with the requested products or information. How we use your information We use the information collected in various ways, including to: • Ensure availability of our products and services on our website • Provide, operate, and maintain our website • Improve, personalize, and expand our website • Understand and analyse how you use our website • Prevent fraudulent actions and spam forwarding • Develop new services, features, and functionality • Fulfill the contract to which you are one of the parties, or to take measures upon your request prior to conclusion of the contract • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes. We can use your name, surname, phone number, e-mail, for communication with you to support our company and site operation including your user account, to ensure compliance with the preferred methods of communication that you have specified, and also to provide you with up-to-date information on our services, promotions, events arranged by us or our partners, renewal of the product range, congratulating you on holidays / events etc. • Send you direct commercial communications by advertising mail, e-mail, newsletter. Site Information Collector Zone follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, and tracking users’ movement on the website. Cookies - Like any other website, Collector Zone uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are frequent visitor. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. User’s protection rights At any time, you are entitled to request what personal data is held about you, update (to correct any information you believe is inaccurate or incomplete) or delete (unsubscribe or delete your customer details) your personal data. If you would like to ask any questions about your personal data, update or delete it, please send an email to info@collectorzone.co.nz. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example: We use Lightspeed ecommerce to power our online store. We may share your Personal Information to comply with applicable laws and regulations, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.